Trident Bat Co. Legal

Refund & Return Policy

Effective Date: April 4, 2026

1. Overview

Trident Sports Industries LLC, doing business as Trident Bat Company (“Company,” “we,” “us,” or “our”), manufactures pro-grade custom wood baseball bats built to individual player specifications. Due to the custom nature of our products, all sales are final except as expressly described in this Refund and Return Policy (“Policy”).

2. Custom Orders — Final Sale

All custom bat orders are manufactured to your exact specifications, including model, length, weight, wood type, barrel diameter, handle profile, knob style, finish, and any engraving or personalization. Because these products are built specifically for you, custom orders are:

Non-returnable
Non-refundable
Non-exchangeable

This applies to all custom orders regardless of reason, including change of mind, incorrect specification selection by the customer, or dissatisfaction with the natural characteristics of wood (grain pattern, color variation, or weight tolerance).

3. Wood Defect Warranty

3.1 Coverage

We stand behind the quality of our products. If a bat arrives with a wood defect — meaning a structural deficiency in the wood material itself that renders the bat unfit for its intended use — we will replace the bat at no additional cost to you. A wood defect includes, but is not limited to:

Cracks or splits present upon delivery (not caused by use or impact)
Structural flaws in the wood grain that compromise bat integrity
Manufacturing defects that deviate from the ordered specifications

3.2 What Is Not Covered

The following are not considered wood defects and are not eligible for replacement:

Breakage resulting from normal use, batting practice, or game play
Cosmetic imperfections that do not affect performance (minor color variation, natural grain differences)
Damage caused by misuse, modification, improper storage, or exposure to extreme temperatures or moisture
Normal wear and tear

3.3 Filing a Wood Defect Claim

To file a wood defect claim, you must:

Contact us within seven (7) days of receiving the bat.
Provide your order number and a detailed description of the defect.
Submit clear photographs showing the defect from multiple angles.
Retain the bat until we confirm whether a return shipment is required for inspection.

3.4 Resolution

Upon verification of a valid wood defect, we will manufacture and ship a replacement bat to the same specifications at no charge. The replacement fulfillment timeline follows our standard production window of seven (7) to ten (10) business days. We do not offer refunds in lieu of replacement for wood defect claims.

4. Damaged in Transit

If your order arrives visibly damaged due to shipping, please contact us within forty-eight (48) hours of delivery with photographs of the damage and packaging. We will work with the shipping carrier to file a claim and arrange a replacement.

5. Order Cancellations

Because production begins promptly after order confirmation, cancellation requests are accepted only if submitted before production has commenced. Once production has begun, the order cannot be cancelled. We will make reasonable efforts to accommodate cancellation requests received within twenty-four (24) hours of order placement.